Privacy policy

Effective Date: 26/September/2025

At Sanssara Studio, operated by Hamari Pahchan, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our site, we may collect:

  • Personal Information: such as your name, email address, phone number, billing and shipping addresses.
  • Order Information: payment details (processed securely by Shopify or trusted payment gateways), order history, and delivery details.
  • Device & Usage Information: IP address, browser type, operating system, and site activity.
  • Cookies & Tracking Data: through tools like Google Analytics, Facebook Pixel, or similar, to understand visitor behavior and improve user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you regarding your purchases, support requests, or updates.
  • Improve, personalize, and optimize our website and product offerings.
  • Run marketing campaigns, promotions, and retargeted advertisements.
  • Detect and prevent fraudulent activity.

3. Sharing of Information

We do not sell your personal information. We may share it only with:

  • Service Providers: such as Shopify, shipping partners, payment processors, analytics providers (like Google Analytics), and advertising platforms.
  • Legal Obligations: if required to comply with applicable laws or enforce our terms.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep your shopping cart active.
  • Analyze traffic and performance.
  • Deliver personalized ads and offers.
  • You can manage or disable cookies in your browser settings, though some features may not work as intended.

5. Data Retention & Security

  • We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy (e.g., legal, accounting, or reporting requirements).
  • All payments are encrypted and handled securely via Shopify or authorized gateways.

6. Children’s Privacy

Our website and products are family-friendly. However, we do not knowingly collect personal data from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us for deletion.

7. Your Rights

Depending on your location (India, EU, US, or elsewhere), you may have the right to:

  • Access, correct, or request deletion of your personal data.
  • Opt out of marketing communications.
  • Restrict or object to certain processing of your data.

To exercise these rights, contact us at customersupport@hamaripahchan.com

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.”

9. Contact Us

For any questions about this Privacy Policy, please reach out:

📧 Email: customersupport@hamaripahchan.com
📞 Phone: +91 77020 50024